Effective Date: [01-01-2024]

At Pragya Home Packers and Movers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services. By using our website or engaging with our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services, including:

Personal Identification Information: Name, email address, phone number, home or office address, and other details you provide when requesting our services or contacting us.

Payment Information: If you make a payment, we may collect billing information, but we do not store sensitive payment details (credit card numbers, etc.) directly. Payments are processed through secure third-party payment gateways.

Service Details: Information regarding the moving services you request, such as the date, time, size of move, and any special requirements.

Technical Data: We may collect technical information about your device, such as IP address, browser type, and operating system when you visit our website for analytics purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

Provide Services: To complete your relocation request, schedule services, communicate important details regarding your move, and ensure a smooth customer experience.

Improve Our Services: To enhance the quality of our services and customer experience through feedback, service performance analysis, and website improvements.

Communication: To respond to your inquiries, provide customer support, or send promotional materials with your consent. You may opt out of promotional communications at any time.

Legal and Compliance: To comply with legal obligations, enforce our terms, and prevent fraud or illegal activities.

3. How We Protect Your Information

We take the security of your personal information seriously. We use appropriate technical and organizational measures to safeguard the data you provide. These measures include:

Encryption: Sensitive data is transmitted securely using encryption protocols.

Access Control: Only authorized personnel have access to your personal information, and we limit access to necessary employees or contractors.

Secure Payment Processing: Payment transactions are handled through third-party, PCI-DSS compliant gateways to ensure your financial details are protected.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

Service Providers: We may share your data with trusted third-party vendors, such as payment processors, logistics partners, or customer support systems, to fulfill your requests. These parties are bound by strict confidentiality agreements.

Legal Requirements: We may disclose your information if required by law, to comply with legal obligations, or to protect our rights or the rights of others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience. Cookies are small files that are stored on your device. These help us:

Analyze website traffic and usage patterns.

Remember your preferences and settings.

Improve our website functionality.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party sites for your convenience or reference. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of those websites before providing any personal information.

7. Retention of Your Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have certain rights regarding your personal data under applicable laws, including:

Access: You can request access to the personal data we hold about you.

Correction: You can request corrections to any inaccurate or incomplete personal data.

Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.

Opt-out: You can opt-out of receiving marketing communications at any time.

To exercise your rights, please contact us using the information provided in the “Contact Us” section below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Pragya Home Packers and Movers
Phone: +91-9934077098
Email: pragyarelocation@gmail.com, fablerzblog@gmail.com
Address: LS 68, Pushpa Kutir, Harmu Housing Colony, Ranchi. 834002